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Samsung investigates reports of heat problems with replacement Note 7 phones

Published 10/09/2016, 08:04 PM
Updated 10/09/2016, 08:10 PM
© Reuters. A Samsung Electronics' Galaxy Note 7 is seen at company's headquarters in Seoul
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SEOUL (Reuters) - Samsung Electronics Co Ltd (KS:005930) said on Monday it is investigating reports of heat damage issues on new Galaxy Note 7 devices after U.S. carrier AT&T Inc (N:T) said it would stop exchanging the device to customers.

"If we determine a product safety issue exists, Samsung will take immediate steps approved by the CPSC to resolve the situation," Samsung told Reuters in a statement.

A Southwest Airline plane was evacuated last week after a Note 7 phone began smoking inside the plane. The family that owned the device said the phone was a replacement device that Samsung has said uses safe batteries.

© Reuters. A Samsung Electronics' Galaxy Note 7 is seen at company's headquarters in Seoul

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