Investing.com -- Walmart (NYSE:WMT) GoLocal, the white-label delivery service of Walmart, and IBM (NYSE: NYSE:IBM) have combined forces to streamline last-mile delivery for retailers. Announced on January 13, 2025, the partnership integrates Walmart GoLocal into IBM's Sterling Order Management system. This merger of a top-tier order management platform with last-mile delivery services enables IBM retail clients who opt for Walmart GoLocal to easily incorporate a comprehensive range of last-mile delivery solutions into their business operations.
The last-mile, often seen as the most challenging and expensive stage in the supply chain, can be further complicated by increasing consumer expectations for faster delivery times. Walmart GoLocal provides a complete suite of last-mile solutions to any retailer aiming to enhance their last-mile delivery and better cater to their customer base.
The objective of this new collaboration is to simplify the operational workflow for IBM clients who wish to partner with Walmart GoLocal for their delivery needs. When a customer's order is processed and ready to ship, IBM’s order management system allows the selection of a delivery service provider. Now, this selection includes Walmart GoLocal’s extensive suite of delivery capabilities, such as same-day, next-day, multi-day, scheduled, batched deliveries, and big & bulky. The integration is designed to be user-friendly and highly customizable, reducing the need for extensive development or complicated modifications.
Rina Hurst, Vice President of Walmart GoLocal, expressed the company’s commitment to simplify the last-mile delivery process for their clients. She highlighted the added convenience this integration brings to IBM customers, who can now tap into Walmart GoLocal’s expansive last-mile delivery network and robust suite of delivery capabilities. This empowers them to boost efficiency and grow their business.
Chris Townsend, Global Managing Director for Walmart at IBM, also voiced his excitement about the partnership. He noted the combination of IBM's expertise in order management and interoperability with Walmart GoLocal's experience and scale, driving innovation in inventory optimization and last-mile delivery.
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