T-Mobile US to cut 5,000 jobs as cheaper plans weigh on costs

Published 08/24/2023, 09:49 AM
Updated 08/24/2023, 10:46 AM
© Reuters. A T-Mobile employee assists a customer as pre-Thanksgiving and Christmas holiday shopping accelerates at the King of Prussia Mall in King of Prussia, Pennsylvania, U.S. November 22, 2019. REUTERS/Mark Makela
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(Reuters) - T-Mobile US (NASDAQ:TMUS) said on Thursday it would reduce its workforce by about 7% by cutting 5,000 jobs in the United States as the wireless carrier grapples with rising costs related to adding more subscribers in a competitive market.

The carrier has been taking the lion's share of subscribers looking for cheaper plans in the last three quarters through discounted bundles, but that has taken a toll on T-Mobile.

"What it takes to attract and retain customers is materially more expensive than it was just a few quarters ago," CEO Mike Sievert said in an email to employees.

The jobs cuts over the next five weeks will target corporate and back-office roles, and some technology jobs, Sievert said, adding that retail and consumer care divisions will not be impacted.

The carrier expects to incur a pre-tax charge of about $450 million in the third quarter.

T-Mobile had said in July that it expects wireless subscriber net additions between 5.6 million and 5.9 million.

© Reuters. A T-Mobile employee assists a customer as pre-Thanksgiving and Christmas holiday shopping accelerates at the King of Prussia Mall in King of Prussia, Pennsylvania, U.S. November 22, 2019. REUTERS/Mark Makela

Sievert said some areas of the business will implement more centralized models to improve efficiency and save costs.

Rival AT&T (NYSE:T) had also expanded its cost-cutting plan to $2 billion in July.

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