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Sky: Vodafone set to receive multimillion-pound fine in UK probes

Published 10/25/2016, 07:52 PM
Sky: Vodafone set to receive multimillion-pound fine in UK probes
  • Vodafone (LON:VOD +0.9%) is set to receive fines in the millions of pounds when UK regulator Ofcom produces the results of a pair of probes tomorrow, Sky reports.
  • The probes, which have lasted almost a year and a half, dug into how Vodafone handled customer complains as well as in delivery of services to the company's pay-as-you-go customers.
  • For prepaid customers, Vodafone was charged with "rendering bills to such customers that did not represent the true extent of the service actually provided to them." And the other probe dealt with whether complaint handling had proper transparency and access to alternative dispute resolution, among other charges.

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