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Microsoft internal memo pushes back on Consumer Reports decision

Published 08/14/2017, 03:30 PM
© Reuters.  Microsoft internal memo pushes back on Consumer Reports decision
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  • Paul Thurrott has seen an internal memo detailing Microsoft’s (NASDAQ:MSFT) response to last week’s Consumer Reports decision to remove its recommendation from the Surface products.
  • Microsoft corporate VP Panos Panay seems to attribute the Consumer Reports survey results to customers unhappy with the previous generation Surface Book and Surface Pro 4 customers.
  • The Surface Book and Pro 4 were problematic devices that forced a Microsoft apology before the newer, improved models were released. The Book and Pro 4 had return rates of 17% and 16%, respectively.
  • Microsoft says newer Surface devices have lower return rates, higher customer satisfaction, and better quality that stand against the Consumer Reports findings.
  • Microsoft shares are up 1.48%.
  • Previously: Microsoft disagrees with Consumer Reports decision on Surface devices (Aug. 11)
  • Now read: Microsoft: A Great Dividend Growth Stock To Consider


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