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Instagram fixes bug that triggered hours-long outage

Published 10/31/2022, 10:54 AM
Updated 10/31/2022, 06:45 PM
© Reuters. FILE PHOTO: Instagram app is seen on a smartphone in this illustration taken, July 13, 2021. REUTERS/Dado Ruvic/Illustration

(Reuters) -Instagram said on Monday it had fixed a software bug that prevented thousands of users from accessing the photo-sharing platform for about eight hours and led to complaints of accounts being suspended.

"We've resolved this bug now - it was causing people in different parts of the world to have issues accessing their accounts and caused a temporary change for some in number of followers," Meta Platforms Inc-owned Instagram said in a tweet on Monday.

A spokesperson for Instagram did not comment on suspension of accounts. Several Instagram users had tweeted that they were asked for email IDs and phone numbers to access their suspended account.

© Reuters. FILE PHOTO: Instagram app is seen on a smartphone in this illustration taken, July 13, 2021. REUTERS/Dado Ruvic/Illustration

From over 7,500 reports at 10:09 ET on outage-tracking website Downdetector, the number of user reports declined to nearly 500 around 6 PM ET.

Downdetector collates status reports from a number of sources including user-submitted errors on its platform. The outage may be affecting a much larger number of users.Shares of Meta closed down 6.1% amid a wider selloff in stock markets.

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