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Delta to test touchless curbside check-in at Detroit airport

Published 11/19/2020, 04:00 PM
Updated 11/19/2020, 04:05 PM
© Reuters. FILE PHOTO: Lone passenger leaves a Delta Airlines counter after checking in at Reagan National airport in Washington
DAL
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CHICAGO (Reuters) - Delta Air Lines (NYSE:DAL) said on Thursday it will begin testing touchless curbside check-ins next month at Detroit Metropolitan Wayne County Airport, the latest example of how the coronavirus pandemic is changing the travel experience.

Atlanta-based Delta said it will expand the test in Detroit to include bag drop and boarding early next year and is exploring a curb-to-gate facial recognition option across its network.

Bill Lentsch, Delta's Chief Customer Experience Officer, said the COVID-19 pandemic has "deepened the importance of providing a touchless experience."

© Reuters. FILE PHOTO: Lone passenger leaves a Delta Airlines counter after checking in at Reagan National airport in Washington

The option will be available for U.S. domestic travelers who are TSA PreCheck or Global Entry members.

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