LOS ANGELES - CarParts.com, Inc. (NASDAQ: PRTS), an established online retailer for automotive parts and accessories, has introduced a new membership program, CarParts+, aiming to enhance the online shopping experience for vehicle maintenance products and services. The program is available for an annual fee of $79 and combines a suite of benefits including roadside assistance, shipping incentives, and premium customer support.
Members of CarParts+ will have access to 24/7 roadside assistance, covering services such as a 15-mile tow, battery boosts, tire changes, lockout service, and emergency fuel delivery. The program also offers free shipping on over half a million eligible items and doubles the return window, extending it from the standard 30 days to 60 days for online returns. Additionally, the membership provides VIP customer service, featuring a dedicated phone line and text-to-chat support for expedited assistance.
The Senior Director of Customer Experience at CarParts.com, Aurelia Pollet, emphasized the convenience that CarParts+ aims to provide to customers, stating that the program is designed to support vehicle owners by offering essential tools and support to keep their vehicles in good shape.
This initiative by CarParts.com reflects the company's commitment to innovation and customer-oriented service. By bundling various benefits into a single membership, CarParts.com is offering a comprehensive solution for car owners looking for a more streamlined and rewarding approach to managing their automotive needs.
The launch of CarParts+ is based on a press release statement and represents the company's latest effort to cater to the evolving demands of the online automotive parts market.
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