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AT&T closing El Paso call center; union seizes on move amid dispute

Published 10/12/2017, 01:41 PM
© Reuters.  AT&T closing El Paso call center; union seizes on move amid dispute
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  • AT&T (NYSE:T) is closing its call center in El Paso, Texas -- a shutdown that the Communications Workers of America is publicizing with the claim that it shows eagerness to offshore jobs.
  • The company says all affected employees are being offered positions in other AT&T offices.
  • The two sides are in a ninth month of talks over a dispute that covers about 20,000 AT&T Mobility employees in 36 states (about 7% of the total workforce). Almost 40,000 workers went on strike for three days in May.
  • The company used to operate three call centers in El Paso; CWA says AT&T has eliminated 12,000 call center jobs nationwide since 2011.
  • Shares are 4.3% lower today after an SEC filing yesterday shows that while streaming service DirecTV Now is adding subscribers, AT&T's linear TV subscribers are down by about 390,000 this quarter.
  • Now read: AT&T: Moment Of Truth Has Arrived


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