Coinbase (NASDAQ:COIN) has announced a new support phone line for customers who believe their account has been compromised by outside actors. Users will be able to speak to a live support agent, who can kick off an investigation immediately. In an industry where support tickets and emails are the standard method of communication, Coinbase expects that this implementation could help users save valuable time when dealing with this type of crisis.
Coinbase also offers its customers additional layers of protection that include two-factor authentication, unknown device recognition and advanced hardware security keys.