Financial services titan American Express (NYSE:AXP) (Amex) plans to use artificial intelligence (AI) services to validate transactions, approve lines of credit, analyze customer sentiment and predict customer finances.
Despite these aspirations, a recent report from VentureBeat indicates that Amex currently has no intention of rolling up its own large language model (LLM) to compete with the likes of OpenAI’s ChatGPT and Google’s Bard.