SÃO PAULO - Zenvia Inc. (NASDAQ:ZENV), a prominent SaaS provider for customer experience (CX) in Latin America with a market capitalization of $134 million, today announced the initiation of a new strategic cycle focusing on the growth of its Zenvia Customer Cloud. The company, which has been operational for 21 years, launched this integrated CX solution in 2024 with the aim of unifying all stages of the customer journey using Artificial Intelligence (AI). According to InvestingPro data, the company has demonstrated strong momentum with a 129% return over the past year.
The Zenvia Customer Cloud, which integrates various customer experience tools, was adopted by 5,700 companies, including 20% international clients, generating estimated revenues between R$180 million and R$200 million as of December 31, 2024. Building on its impressive revenue growth of 23.5% in the last twelve months, the company anticipates a growth rate of 25% to 30% in 2025, with projected gross margins between 68% and 70% and a positive EBITDA margin. InvestingPro analysis indicates the stock is currently trading near its Fair Value, with 16 additional ProTips available for subscribers.
In alignment with its strategic focus on the Zenvia Customer Cloud, Zenvia is exploring the divestiture of assets that do not align with its core business. Additionally, Zenvia announced a workforce reduction of approximately 15%, expected to result in cost savings of R$30 million to R$35 million in 2025, inclusive of severance expenses. Despite operating with a moderate debt level, the company maintains a GOOD overall financial health score according to InvestingPro's comprehensive analysis, available in the Pro Research Report along with detailed insights for over 1,400 US-listed companies.
Cassio Bobsin, CEO of Zenvia, expressed optimism about the company's direction, emphasizing the potential of technology and AI in enhancing customer experiences. Shay Chor, CFO & DRI of Zenvia, highlighted the company's commitment to optimizing capital structure and expanding its ecosystem to improve efficiency and shareholder value.
Zenvia's management will further discuss these developments in a webcast for investors scheduled for Tuesday at 10:00 a.m. ET.
This press release includes forward-looking statements and acknowledges potential risks that could affect Zenvia's actual results, including technological innovation, market demand, competition, and regulatory developments. The information is based on a press release statement.
In other recent news, Zenvia Inc. reported a 20% increase in revenue for Q2 2024 and an EBITDA of R$34 million, indicative of significant growth. This success is largely attributed to the positive reception of its products, including the Zenvia Customer Cloud and GenAI chatbot. In addition, the company has disclosed changes in its executive team with Marcelo Wakatsuki, the Chief Marketing Officer, stepping down from his position effective November 1, 2024. Gilsinei Hansen, currently serving as the Chief Revenue Officer, will assume the role on an interim basis.
In terms of corporate governance, Zenvia recently held its 2024 Annual General Meeting of Shareholders. While the specific resolutions and outcomes were not disclosed, such meetings typically address matters such as board member elections, executive compensation approval, auditor ratification, and other governance-related topics.
Zenvia is also in the final stages of integrating acquired companies, an effort that is expected to enhance efficiency and profitability. Additionally, a liability management plan involving a capital injection and financial term renegotiation is underway. As part of its growth strategy, Zenvia is targeting expansion beyond Brazil, specifically into markets in Argentina and Mexico. These recent developments highlight Zenvia's commitment to growth and creating value for its shareholders.
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