Tuesday, Canaccord Genuity adjusted its price target on TTEC Holdings Inc. (NASDAQ:TTEC) shares, a global customer experience technology and services company, to $4.50 from the previous $8.00. The firm maintained its Hold rating on the stock. This revision follows TTEC's reported revenue of $534 million, marking an 11% decrease from the same period last year.
The company's Digital segment saw a slight year-over-year decline of 1%, while the Engage segment experienced a more pronounced drop of 13.5%. The decline in the Engage segment revenue was largely attributed to existing clients revising their volume forecasts downward and the termination of certain underperforming client programs.
TTEC's operational losses were significant, with a reported loss from operations of $224 million. This figure contrasts starkly with the prior year's operating income of $31 million, which constituted a 5.2% operating margin. The losses were primarily driven by a substantial non-cash pre-tax impairment charge of $196 million, which was related to the fair value of the TTEC Engage business, among other factors.
The net loss per share reported was $6.23, a considerable decrease from the earnings of $0.08 per share reported in the previous year. The financial results reflect the challenges faced by the company in the current period compared to its performance a year prior.
In other recent news, TTEC Holdings, Inc. reported mixed financial results for the second quarter of 2024, noting a revenue of $534 million and adjusted EBITDA of $46 million.
The company's Engage business experienced a downturn, largely due to economic factors and reduced demand in the healthcare sector, while its Digital business remained resilient with new enterprise client wins and growth in recurring managed services.
TTEC has revised its full-year outlook for 2024, reflecting the anticipated impact on its Engage segment, but remains optimistic about its diversification strategy and cost optimization measures, which are expected to deliver significant savings.
In response to the challenges, TTEC is implementing cost optimization initiatives, targeting $10 million in savings this year and $30 million in annualized savings starting in 2025. The company is also focusing on diversification and geographic expansion, particularly in South Africa in 2025.
Despite the decrease in demand in the Engage segment, particularly from healthcare sector clients post-COVID, TTEC Digital continues to attract new clients and expand its partner ecosystem, with over 100 AI technology implementations underway.
These are recent developments highlighting TTEC's strategic moves in navigating a challenging economic landscape. The company is committed to returning to overall revenue growth and a normalized EBITDA run rate, leveraging offshore expansion to protect contract profitability, and acquiring new enterprise clients that have the potential to scale and become top clients.
InvestingPro Insights
Following the recent adjustments to TTEC Holdings Inc.'s price target and the release of their financial results, InvestingPro data provides additional insights into the company's market standing. As of the last twelve months leading up to Q2 2024, TTEC's market capitalization stands at a modest $193.08 million, reflecting the impact of its operational challenges. The revenue has seen a downward trend, with a 5.82% decrease year-over-year, aligning with the reported decline in the company's segments.
Moreover, the company's negative P/E ratio of -0.62 indicates that investors are currently not willing to pay a premium for earnings that are not materializing, a sentiment echoed by the significant operational losses reported. Despite these figures, TTEC's dividend yield remains at 2.96%, which may be a point of interest for income-focused investors, especially when considering the InvestingPro Tip highlighting a high shareholder yield.
InvestingPro Tips suggest caution, noting the company's significant debt burden and cash burn rate. However, there is a silver lining with the expectation of net income growth this year. For investors seeking a more comprehensive analysis, there are over 16 additional InvestingPro Tips available, which could provide deeper insights into TTEC's financial health and market prospects.
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