TeleTech Unit ELoyalty Unveils Second CCaaS Cloud Upgrade

eLoyalty – a unit of TeleTech Holdings Inc. (NASDAQ:TTEC) – recently announced the release of the second major upgrade of its Cisco Powered Contact Center as a Service (CCaaS) Cloud offering.

About eLoyalty

eLoyalty is a leading provider of business transformational solutions, assisting its clients to completely revolutionize the customer experience. In 2011, TeleTech acquired eLoyaltyaugmenting the TeleTech Cloud suite of products with eLoyalty’s capabilities and intellectual property under the eLoyalty brand.

The Product

The company has constantly focused on innovation of its acclaimed icPortal administration system, which provides a differentiated experience across the Cisco contact center ecosystem.

This product will offer secure mobile (smartphone/tablet) access to manage call center operations from any location, at any point in time. It will also make it possible to manage nearly all aspects of the customer experience from a mobile device through the icPortal mobile application. Given the benefits, it is likely to give a boost to the company’s top line growth.

TeleTech’s icPortal

TeleTech's icPortal provides frictionless access and personalization of an individual’s contact center management. This user-friendly interface provides easy solutions, without having to wade through levels of navigation. The portal’s launchpad links can be modified as per requirement, in order to carry out tasks with speed and precision. The company’s differentiated Cloud offering enhances the power and flexibility of Cisco’s HCS platform.

TeleTech Business

Headquartered in Englewood, CO, TeleTech is an outsourcing company that provides analytics-driven and technology-enabled customer engagement management solutions. It serves over 250 clients from various industries, which include the automotive, communications, financial services, government, healthcare, logistics, media and entertainment, retail, technology, travel and transportation industries worldwide. TeleTech has approximately 46,000 employees across 80 countries.

TeleTech carries a Zacks Rank #4 (Sell). Some better ranked stocks in the same space worth a look include Automatic Data Processing, Inc. (NASDAQ:ADP) , StarTek, Inc. (NYSE:SRT) and Professional Diversity Network, Inc. (NASDAQ:IPDN) . All three stocks carry a Zacks Rank #2 (Buy).